About Us

We have built an extensive service portfolio of service modules that we adapt to and integrate in our client organizational operating models.

Our rationale for proactive partnering is based on our conscious decision to diverge from the standard Managed Service Provider model.

We have identified that the standard Managed Service Provider model offers less flexibility in cost models and standard contractual terms are often standing in the way of innovation and growth.
Service Delivery regularly relies on cumbersome processes executed by heavily resourced and geographically dispersed teams that are hard to coordinate. Customer management structures are utilized with a purpose to filter business needs, resulting in some being missed or misunderstood by the delivery teams and with different perceptions of the objectives across the various departments.

Our philosophy is based on a resolutely hands-on and customer-centric approach. We work closely with clients to understand their specific needs and tailor our service to meet those needs.

By removing the additional layer of interface between the client and service provider, we have found that the effort of delivery is reduced, whilst also improving the customer satisfaction. The client’s needs are listened to and acted upon in a timely manner.

We offer a flexible, end-to-end solution with a comprehensive range of services structured as modules that can be adapted to fit existing service delivery models, reducing the need for clients to work with multiple vendors. We also focus on continuous improvement and maintain constant dialogue with our clients to identify where and how we can improve.

Our commercial model is flexible, scalable, and reliable. We provide 24/7 support, ensuring quick and efficient resolution of issues, backed by the latest technology and rigorous quality control underpinning high-quality services. We also offer a wide range of pricing models, including project-based pricing, monthly retainer pricing, and time-and-materials pricing.

In terms of our modular services, we offer IT service delivery, which includes 24/7 service desk and 24/7 security operations, application development and support, data backup and recovery, DBA, finance systems development, infrastructure support and networks, modern workplace, and unified communications. We also provide finance transaction processing, which covers entity data management, accounts payable, accounts receivable, e-billing and legal billing, finance systems development, matter administration, payroll processing, reporting, and robotic process automation. 

Additionally, we offer project management services for IT and facilities, which includes administrative coordination, CRM data management, premises services, project management, and ServiceNow development.