Modular Services is a new outsourcing concept designed to provide tailored end-to-end business support services integrating IT, professional services, and project management expertise.
Our company was founded in 2017 as a small outsourcing center in Bucharest, Romania, offering IT support functions for legal.
Four years later our operation grew by 80% and on the 1st of April 2021 we opened 2 additional offices in Iași and Bacău.
We are a highly skilled and experienced team of professionals committed to delivering exceptional IT service delivery to the legal sector. Our technical expertise and commitment to service excellence makes us a valued and trusted Service Provider in the industry.
We are trusted partners that work with companies to achieve their business goals by offering consistent user experiences, reliable infrastructure support services and cost-effective service improvement solutions.
With over 10 years of experience in IT Service Delivery for legal, we are committed to delivering exceptional results to our clients.
We have built an extensive service portfolio of service modules that we adapt to and integrate in our client organizational operating models.
Our rationale for proactive partnering is based on our conscious decision to diverge from the standard Managed Service Provider model.
We have identified that the standard Managed Service Provider model offers less flexibility in cost models and standard contractual terms are often standing in the way of innovation and growth.
Service Delivery regularly relies on cumbersome processes executed by heavily resourced and geographically dispersed teams that are hard to coordinate. Customer management structures are utilized with a purpose to filter business needs, resulting in some being missed or misunderstood by the delivery teams and with different perceptions of the objectives across the various departments.
Our philosophy is based on a resolutely hands-on and customer-centric approach. We work closely with clients to understand their specific needs and tailor our service to meet those needs.
By removing the additional layer of interface between the client and service provider, we have found that the effort of delivery is reduced, whilst also improving the customer satisfaction. The client’s needs are listened to and acted upon in a timely manner.
We offer a flexible, end-to-end solution with a comprehensive range of services structured as modules that can be adapted to fit existing service delivery models, reducing the need for clients to work with multiple vendors. We also focus on continuous improvement and maintain constant dialogue with our clients to identify where and how we can improve.
Our commercial model is flexible, scalable, and reliable. We provide 24/7 support, ensuring quick and efficient resolution of issues, backed by the latest technology and rigorous quality control underpinning high-quality services. We also offer a wide range of pricing models, including project-based pricing, monthly retainer pricing, and time-and-materials pricing.
In terms of our modular services, we offer IT service delivery, which includes 24/7 service desk and 24/7 security operations, application development and support, data backup and recovery, DBA, finance systems development, infrastructure support and networks, modern workplace, and unified communications. We also provide finance transaction processing, which covers entity data management, accounts payable, accounts receivable, e-billing and legal billing, finance systems development, matter administration, payroll processing, reporting, and robotic process automation.
Additionally, we offer project management services for IT and facilities, which includes administrative coordination, CRM data management, premises services, project management, and ServiceNow development.
The Modular Services team has extensive experience and expertise in IT service delivery for legal.
Our team has participated in complex projects implementing security controls for IT service delivery in legal, ensuring the protection of sensitive information and compliance with industry standards. They are also extensively experienced in operating 24×7 service desks, providing round-the-clock support to our clients in full compliance with ISO 27001.
Our staff is composed of certified ITIL experts, Prince 2 practitioners, Six Sigma Green Belts, and Balanced Scorecard practitioners, ensuring that we maintain industry best practices and methodologies. They also hold expert-level technical certifications from vendors such as Microsoft, Cisco, Netapp, and Darktrace, providing our clients with the highest degree of technical expertise.
Our staff’s commitment to delivering exceptional services is reflected in their top achiever status in the industry. According to the stats on service delivery and customer satisfaction, our staff’s performance exceeds industry standards, with call answering in 10 seconds or less, 90% resolution on first touch, and an average call handling time of less than 6 minutes.
At our company, we value our people above all else, and we are committed to their wellbeing, continuous development, support, and growth. We provide ongoing training and support to ensure that they remain up to date with the latest industry standards and technologies, allowing us to provide our clients with the highest level of service possible.
We firmly believe that by prioritizing the happiness and satisfaction of our team, they are empowered to deliver exceptional value to our clients.
We foster a continuous learning environment where our team members are encouraged to learn and evolve, and we take great pride in the level of certified knowledge our team possesses.
To ensure that our people stay abreast of the latest industry standards and technologies, we provide ongoing training and support.
We believe that the success of our clients is directly tied to the wellbeing and development of our team members.
The Cloud Infrastructure Technical Engineer is responsible for designing, implementing, and managing cloud-based infrastructure solutions to support the organization’s IT systems and applications. This role involves working closely with cross-functional teams to ensure the availability, scalability, and security of cloud environments.
The role of an Accounts Payable Administrator is critical for maintaining the financial health of an organization by managing its payable obligations effectively, ensuring accuracy, compliance, and positive relationships with vendors. This role requires attention to detail, strong organizational skills and the ability to collaborate with various stakeholders across the organization.
This position will perform specific IT assistance and remote troubleshooting for specific IT systems and services of the supported customers. Track issues within a software ticketing, and resolve or route calls/tickets as necessary, whilst providing excellent customer service. Acts as the first and single point of contact for customer users, providing solutions for Level 0+/1 incidents and requests. Escalates the ticket to the upper technical levels, based on the complexity of the issue to obtain the resolution.
A comprehensive range of services, structured as modules that can be adapted to fit existing service delivery models, reduces the need for clients to work with multiple vendors.
Iași Office
Palas Street No. 7b-7c
UBC3 Building, 12th Floor
Bacău Office
Pictor Theodor Aman Street No. 40 Urban Business Center Building 3rd Floor
București Office
One Tower, 165 Calea Floreasca
14th Floor
District 1, 014459
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