Frequently asked questions

• Scope is enhanced customer satisfaction by providing immediate assistance and resolution of IT issues at any time, ensuring uninterrupted operations.

We offer you minimized downtime and quick problem resolution to enable employees to remain productive, and cost savings while outsourcing service desk support can lead to cost savings compared to maintaining an in-house team.

• We are trained in using the latest enterprise-grade cyber defense tools to protect users, devices, networks, services and ultimately client data.

Our full stack application development team specializes in crafting legal platforms and legal support applications for mobile and web. Through strategic partnerships our team has delivered projects for legal start-ups and also created API interfaces integrating well known legal business management workspaces.

We employ a robust and automated backup process that securely copies your data from your primary storage systems to our backup infrastructure. This process can be scheduled at regular intervals to capture any changes and updates to your data in near-real-time or as per your preferred backup frequency.

Offsite Storage and Redundancy: To minimize the risk of data loss due to local infrastructure failures or disasters, we store your backups in offsite locations. This ensures that even in the event of a physical disaster at your primary site, your data remains secure and accessible. We maintain multiple copies of your backups in redundant storage systems to provide an additional layer of protection against hardware failures.

Encryption and Data Security: To ensure the confidentiality and integrity of your data during transit and storage, we employ robust encryption mechanisms. Data is encrypted before transmission and stored in an encrypted format on our backup infrastructure. This safeguards your data from unauthorized access or tampering.

Our DBA (Database Administrator) service encompasses a range of roles and responsibilities aimed at effectively managing and optimizing your database environment. Here’s an overview of the specific roles and responsibilities we undertake as part of our DBA service, along with the benefits it brings to optimizing your database management:

• Database Installation and Configuration:

We handle the installation and configuration of your database management system (DBMS) according to industry best practices and your specific requirements. This ensures a solid foundation for your database environment.

• Database Design and Schema Management:

Our DBAs assist in designing and optimizing the logical and physical database schema, ensuring efficient data storage, retrieval, and integrity. We work closely with your development teams to establish effective database structures that align with your application needs.

• Performance Monitoring and Tuning:

We employ robust monitoring tools and techniques to track the performance of your databases continuously. Our DBAs analyze database performance metrics, identify bottlenecks, and optimize query execution, indexing, and caching to enhance overall system performance and responsiveness.

• Database Backup and Recovery:

We implement reliable backup and recovery strategies to protect your critical data. Our DBAs create backup schedules, perform backups, and regularly validate the integrity and recoverability of your database backups. In case of data loss or corruption, we facilitate efficient data recovery to minimize downtime and mitigate potential impacts.

• Database Security and Access Control:

We implement robust security measures to safeguard your databases from unauthorized access and protect sensitive data. Our DBAs manage user access privileges, enforce security policies, and implement encryption and data masking techniques as needed to ensure compliance and data privacy.

• Database Upgrades and Patching:

We oversee the planning and execution of database upgrades, patches, and version migrations. Our DBAs stay updated with the latest releases and security patches, ensuring that your database environment remains secure, optimized, and compatible with evolving technology standards.

• Capacity Planning and Scalability:

Our DBAs perform capacity planning to anticipate future resource requirements and database growth. We assess current and projected data volumes, transaction rates, and system performance to recommend and implement scalable solutions that meet your evolving business needs.

• Troubleshooting and Incident Management:

In the event of database-related issues or incidents, our DBAs provide timely troubleshooting and incident management. We investigate performance bottlenecks, system errors, and database failures, employing effective diagnostic techniques and resolution strategies to restore normal operations swiftly.

*By entrusting your database management to our DBA service, you can optimize the performance, reliability, and security of your database environment while focusing on your core business activities.